Contact us

Call us

(888) 652-7136 — 24 hours a day, every day of the year, including holidays.

This is the fastest way to reach us and the only one we recommend for anything time-sensitive. A person answers; there is no menu to work through.

Call rather than message if you are booking within the next two hours, dealing with a delayed or cancelled flight, arranging an accessible vehicle, or setting up anything with moving parts — a wedding, a corporate account, recurring medical transport, a multi-day chauffeur booking.

WhatsApp

Message us on WhatsApp at (888) 652-7136.

The booking form on this page builds the message for you: fill it in, press send, and WhatsApp opens with your trip details already written out. You still press send yourself, and nothing is stored on this website.

Useful when you are somewhere you cannot talk, or when you want the details in writing.

Email

{{TODO_EMAIL}}

Best for invoices, corporate account enquiries, complaints and anything with an attachment. Please do not email a booking for the same day — email is not monitored continuously and we would rather you had a confirmed car than an unread message.

What to tell us

Whichever way you get in touch, these are what we need:

• Pickup address — the street address, not just the neighbourhood. New York boroughs are large, and "Flatbush" or "Riverdale" alone can be forty minutes wide.
• Destination
• Date and time
• How many passengers, and how many bags — bags are usually what decides the vehicle
• Flight number, if an airport is involved. We track the arrival, so an early landing or a long delay is handled without a phone call.
• Anything special — a child seat, a wheelchair accessible vehicle, extra stops, a booster, ski equipment, an instrument. All fine, all need mentioning in advance.

Service area

All five boroughs — Manhattan, Brooklyn, Queens, the Bronx and Staten Island — plus JFK, LaGuardia and Newark Liberty.

We also run to Westchester, Nassau, and New Jersey on request. Ask when you book.

Hours

24/7. Dispatch and the phone line run continuously, including public holidays.

Early-morning airport runs are routine rather than exceptional. A 3:30am pickup is a normal booking here, not a favour.

Business details

Some fields above show a placeholder rather than a value. That is deliberate: we do not publish business details we have not verified, and inventing a licence number or an address would be worse than showing a gap. They will be filled in as soon as they are confirmed.

Complaints

If something went wrong, call (888) 652-7136 and ask for a supervisor, or email {{TODO_EMAIL}} with your booking details and the date.

You can also complain about any licensed New York vehicle or driver directly to the NYC Taxi & Limousine Commission via 311, which is the correct route if you would rather not come to us first. For a metered taxi, the receipt carries the medallion number, which is what they will ask for.